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We use our brandsync® brand strategy to design emotional, creative, and effective brand stories across all touchpoints along the customer journey. This unique methodology is based on the latest findings from the world of neuro- and cognitive science. With brandsync®, we provide emotional brand experiences within your company for all brand ambassadors and target groups.

brandsync® in 3 minutes

01. Background

Neuro- and cognitive science + 20 years of practical brand consultancy = brandsync®

“I want that!”—this is our gut feeling when we are easily convinced by a brand message. Emotions play a crucial role here. After all, the way we experience a brand at an emotional level is a decisive factor in whether or not we buy a product. Neuroscientist Antonio Damasio discovered that all decisions have an emotional component—we make up to 95 percent of our purchasing decisions based on emotions.

And this applies to the B2B market as well as the B2C market, as shown in a 2011 study by Christin Haehnel. Haehnel surveyed 104 buying centers and proved that decisions made here were also largely determined by emotions. Why? Because every rational consideration is open to endless questioning until there is no option but to listen to our own gut feelings: “I just want it!” Be honest with yourself. Scrutinize one of your recent decisions five times. What reason are you left with?


Brand success on autopilot

How does the emotional decision-making process actually work? According to the findings of behavioral economist and Nobel Prize winner Daniel Kahnemann, thoughts are split into two systems: the conscious, explicit mind and the subconscious, implicit mind. In other words: pilot and autopilot.

System 1: Autopilot

The autopilot works at an entirely emotional and subconscious level. It seeks out information to which our reward system reacts emotionally. If we are unable to answer a specific question rationally—whether or not to buy a product, for example—our autopilot gives the answer by means of a simple, emotional evaluation: If a reward is expected (“I want it!”), then we buy the product. If no reward is envisaged, we decline it.

System 2: Pilot

The pilot takes over the controls when we are actively and consciously dealing with something—that is to say, if we are carrying out an assessment or deliberating, perhaps solving an arithmetical problem. However, the pilot requires a high level of concentration, which is why this function is seldom employed. The result? Subconscious, implicit thought is rarely blocked by the pilot. It accepts the emotional suggestions of the autopilot in most cases.


02. The methodology

Four reward types

The brandsync® working methodology is based on various scientific models from the world of neuro- and cognitive science and from evolutionary and personality psychology. One of these is the Zurich Model of Social Motivation, which differentiates between four basic expressions of emotional thought. brandsync® has applied these findings to the world of branding, developing the model of the four “SyncTypes”—the four reward types: autonomous, excitement-oriented, safety-oriented, and interpersonal.

Each SyncType responds to different key emotional stimuli. The autonomous type, for example, reacts emotionally to products that will make him more successful. The safety-oriented type is different; his reward system responds particularly positively to those products that make his life more stable.


Every individual has his own emotional way of thinking that determines how he views the world.


With brandsync®, trio-group can measure and visualize the emotional profile of a brand. Comparing this emotional brand profile with the company’s positioning, brand story, and communication then reveals two things: how far apart the internal and external perceptions are and to what extent current brand messages actually match the motivations of the target groups. Where required, the emotional brand profile can also be adjusted to suit future developments in the market and company objectives.


In brand positioning, a leitmotif is defined as a frame of reference. This represents the brand home and underpins the storytelling of brand messages. This frame of reference is used to adapt the brand story to all other emotional and motivational systems, while always incorporating a consistent brand message in line with the leitmotif.


03. The brandsync® process

Methodical, effective, and quick

The brandsync® process follows three well-coordinated steps. The heart of the process is always a joint workshop in which all brand managers and decision makers discuss the future of the brand together. The brandsync® brand workshops, which are managed in a methodically effective and strategic way, lead to practical and sustainable brand strategies within a very short time.

Step 1: analysis

trio-group + online platform

I) Survey

  • Own view (customer)
  • External view (end customer) – SWOT

II) Actual analysis ...

... of own and external view


III) Actual analysis ...

... of the competition


IV) Executive summary


Step 2: workshop

Workshop trio-group + customer

I) Structure

  • Presentation of executive summary
  • Evaluation of actual analysis
  • Development of target strategy
  • Development of initial considerations for performance promise

II) Workshop documentation


Step 3: strategy

trio-group + customer

I) Brand content

  • Development + agreement to performance promise
trio-group + customer

II) Brand style

  • Development + agreement to mood board + brand book
trio-group + customer

III) Brand communication strategy

  • Development of + agreement to communication strategy

IV) Brand and communication strategy


Your contact

Your contact